![]() ![]() Give information regarding the company’s latest products and services.Provide a personalized service that meets the needs of customers.Provide solutions to complaints or issues from customers or clients.Answer inbound calls or make outbound calls.List of common tasks for call center agents in the Philippines: In order to handle the duties of the job, individuals must have certain skillsets to be ready for life as a Call Center agent. Still, the main skill that all call center agents need is good communication skills. ![]() As such, even if you’re inbound or outbound, you could still have different tasks assigned to you depending on your clients’ needs.īecause of this, agents need to be flexible as there will be times when unexpected setbacks occur. Just what exactly are the responsibilities of a call center agent in the Philippines?įor the most part, a Call Center Representative’s tasks go far beyond just taking or answering calls. Thus, those working in the industry are tasked to handle either inbound or outbound calls, or maybe both. Likewise, this means a position as a call center representative is still one of the most in-demand jobs in the Philippines, especially in 2022.Īfter its infancy, outsourcing to the Philippines gradually evolved into an industry primarily occupied by call center work. Being such a valuable part of the economy in the Philippines it’s apparent that the BPO industry in the Philippines will definitely be here to stay. Early outsourcing in the Philippines started out in 1992 and since then the industry bloomed thanks to “overly optimistic” government support.Īccording to an article from the London School of Economics, BPOs only come second to Overseas Filipino Workers (OFWs) when it comes to remittances. In the Philippines, the Business Process Outsourcing (BPO) industry is expanding at a rapid pace. What are the advantages and disadvantages of each? In this article, we’re going to discuss the tasks and responsibilities of a CSR in the Philippines for inbound and outbound calls. The job description of a Call Center Representative often depends on whether one is inbound or outbound (and often both). Share 0 Which is the Better Job Description for a Call Center Representative? – Inbound or Outbound? ![]()
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